Shipping policy
SHIPPING POLICY
Scented Chateau Shipping Policy
Thank you for shopping with Scented Chateau. Every order is carefully prepared, packaged, and shipped with attention to detail.
ORDER PROCESSING
Orders are processed within up to 5 business days after payment confirmation. Business days exclude weekends and recognized holidays.
Processing time is separate from carrier transit time. During busy periods, we will communicate any significant processing delays.
SHIPPING RATES
For U.S. orders:
- Orders $0.00–$48.99: $10.99 standard shipping
- Orders $49.00 and above: FREE standard shipping
Shipping rates and eligibility are calculated at checkout.
ESTIMATED DELIVERY
After processing, standard domestic shipping typically takes 3–5 business days in transit.
Please allow approximately 8–10 business days for processing and delivery combined.
Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, and circumstances beyond our reasonable control may affect delivery.
TRACKING & DELIVERY CONFIRMATION
Tracking information is provided once an order ships.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Scented Chateau uses carrier tracking and delivery confirmation records to investigate delivery concerns.
PACKAGES MARKED DELIVERED
If your tracking information shows your package as delivered but you cannot locate it, please:
- Verify the shipping address on your order confirmation.
- Check your mailbox, porch, parcel locker, and other secure delivery areas.
- Ask household members or building management whether they accepted the package.
- Contact Scented Chateau promptly so we can help review the delivery information.
A carrier’s delivered status is important evidence but does not automatically establish that every delivery dispute has been resolved. We review reported delivery issues individually.
LOST, DAMAGED, OR DELAYED PACKAGES
If your package is lost, arrives damaged, or experiences a significant delay, please contact Scented Chateau with your order number and relevant details. Photographs of damaged packages and products may help us investigate.
We will review available carrier information and determine an appropriate resolution under our policies and applicable consumer protection laws.
ORDER ACKNOWLEDGMENT
By placing an order, you acknowledge that you have been provided access to our shipping terms, including processing times, estimated delivery windows, and tracking procedures.
Nothing in this policy waives your statutory consumer protections or your right to dispute an eligible payment transaction.
CUSTOMER SUPPORT
For questions about shipping or delivery, please contact Scented Chateau using the contact information provided on our website.
Smelling Good Is A Story.
CONTACT US
For shipping questions, contact:
Scented Chateau
Email: info@scentedchateau.com
Website: scentedchateau.com